Warm. Direct. Engaging.
Hi, I'm Michelle.

Known for my Minnesota "nice" style, my humor, and my knack for turning complex ideas into simple, practical takeaways, I bring the operator's view of revenue, operations, and customer experience to stages, offsites, and leadership teams. Real stories from billion-dollar operations and founder-led businesses, told plainly, with the numbers to back them. Audiences and teams leave with something rarer than inspiration and entertainment: things they can fix on Monday.

Work With Michelle

▶  Watch the 1-minute intro video
▶  Watch the 10-minute version

Michelle Meyers at a USA TODAY Network event

Delivering a keynote is really, really fun. But your audience's time is expensive. I take that seriously.

Every talk and workshop is built to earn its hour: grounded in real operations, tuned to your audience, and pointed at the money. And I promise we'll have some fun along the way. The themes I live in:

  • Finding where revenue leaks and where growth is hiding
  • Designing customer experiences with predictable results
  • Turning customer data into dollars and decisions
  • Win-win growth: customers, company, and employees
  • Operational discipline without the bureaucracy
  • Building teams that deliver without heroics
Michelle Meyers
Keynotes & Workshops

Five ways to put me in the room.

Every talk can be tailored to your event, and custom keynotes and workshops are available.

01
Keynote · 20–30 min

Customer Rage Is an Experience Design Problem

Nobody wakes up wanting to scream at a company. I show you why the moments that enrage your customers were built, brick by brick, into your process, and how to dismantle them before they cost you another customer, another review, another million.

Your audience will leave with
  • A new lens: rage as a signal of broken design, not broken people
  • The three places rage hides in every customer journey
  • A simple way to find and price the rage moments in your own journey this quarter
02
Keynote · 20–30 min

There's a Leak in the Boat!

Every business has leaks: revenue dripping out of the funnel, margin seeping through handoffs, customers slipping quietly over the side. I show you how to find the leaks, fix them permanently, and get the same boat moving faster with the same crew.

Your audience will leave with
  • The most common leaks by business model, and where to look first in yours
  • How to size a leak in dollars before deciding what to fix
  • The difference between patching a leak and fixing it permanently
03
Keynote · 20–30 min

Win-Win Growth

Growth that burns out your team or your customers isn't growth, it's borrowing. When the customer wins, revenue climbs, costs drop, and your best people stay. I show you how to build the loop and keep it spinning.

Your audience will leave with
  • The Win-Win Loop: customers stay and buy more, revenue up and costs down, happier employees, better experience
  • Where to find the win-wins already hiding in your business
  • How to wire win-win thinking into everyday decisions
04
Workshop · One Day

Customer Journey Mapping That Pays

People think journey mapping is easy. It isn't, and most maps end up as wall art: pretty, laminated, and worth nothing. Done right, it pays dividends for years. In one day, I work side by side with your team to map a primary customer journey against real data, price every friction point, and rank every fix by what it returns.

Your team will leave with
  • At least one primary customer journey, mapped, sized, and ranked
  • Every friction point priced in dollars, not opinions
  • The skill to map the next journey without me
05
Workshop · One Day · Builds on 04

Customer Experience by Design

Hope is not a customer strategy. In this continuation of the mapping workshop, your team takes its priority journey and designs the happy path: the experience as it should run, stage by stage, with the customer outcome, the owner, the standard, and the metric defined at every step. Designed experiences deliver predictable results.

Your team will leave with
  • At least one primary journey's happy path, planned and ready to run
  • An owner, a standard, and a metric for every stage
  • Results you can forecast: conversion, retention, and fewer fires
Michelle Meyers

What I believe about a great keynote.

  1. The best talks balance fun and practical. If they laughed but can't use it Monday, I failed.
  2. A keynote should move people to action, not just applause.
  3. It's about the audience, not the speaker. Your event, your people, your outcomes.
  4. The best material is custom-crafted. I get to know your audience first, so the talk lands for them: relevant to their world, practical, and genuinely fun.
  5. Working with me is easy and drama-free. Prepared, on time, and a pleasure for your events team.

Book Michelle to Speak

Tell me about your event, your audience, and what you want them to walk away with.

Book a Call

▶  Watch the 10-minute version

michelle@magnetizecx.com